About the transfer

What has happened?

Lloyds Banking Group has prepared part of its business to form a separate bank. The new bank is TSB.

TSB is made up of some Lloyds TSB branches, together with most customers' accounts and the staff who are based in those branches. Of the 1,770 Lloyds TSB and Lloyds TSB Scotland branches, 467 are now with TSB. All Cheltenham & Gloucester branches are also with TSB, so TSB has over 630 branches across the UK.

The remaining Lloyds TSB branches have changed to Lloyds Bank – there are almost 1,300 Lloyds Bank branches.

We have written to all our customers to let them know what this means for them.

You can look up branches that you use to see which are with TSB and which are with Lloyds with our branch checker.

Why has this happened?

The changes follow a ruling by the European Commission (EC) in 2009. The aim of the ruling was to increase competition and customer choice in the UK banking sector through the creation of a new bank. In line with this ruling, Lloyds Banking Group is transferring part of its business to a new ownership. You can find more about the EC ruling at ec.europa.eu by searching for ‘Lloyds Banking Group’.

When will it happen?

We expect to move TSB to new ownership through an Initial Public Offering (IPO). This means that TSB would be listed on the London Stock Exchange separately from Lloyds Banking Group. The process is due to start in the middle of 2014 and we’ll let you know more nearer the time.

TSB is now on the high street.

It offers the same high standard of service and wide range of products that you are used to.

For the vast majority of customers, account numbers and sort codes have stayed the same and the same useful services are available, including online and telephone banking and cash machines.

We’ll be making the changes gradually, so both Lloyds Bank and TSB customers can still use all branches for some time. We will put a notice in our branches to let you know when services for Lloyds Bank customers in a TSB branch, and TSB customers in a Lloyds Bank branch, will no longer be available.

What does this mean for Lloyds customers?

Lloyds Bank has almost 1,300 branches in England and Wales. We’ll carry on offering a wide range of products and services to our customers. And you are still be able to use Cashpoint® machines, Internet Banking and Telephone Banking in the same way.

I have accounts that are with TSB – can I keep them with Lloyds Bank? Or, I would like my Lloyds Bank accounts to be with TSB – is this possible?

If you have TSB accounts and would like those accounts to be with Lloyds Bank please contact TSB on 08459 758 758.  If you have Lloyds Bank accounts and would like them to be with TSB, please contact Lloyds Bank on 0845 3 000 000. We will be happy to discuss your options with you. Lines are open 24 hours a day, seven days a week.

How were the branches selected?

The branches and accounts that will become TSB were chosen as a representative cross-section of our business that will form a separate, successful bank in line with the EC’s aim of increasing competition and customer choice.

I have heard that as a result of setting up TSB, some branches will be closing. Is this true?

No. Branches will not close as part of these changes.

What branches can I use?

We’ll be making the changes gradually, so both Lloyds Bank and TSB customers can still use all branches for some time. We will put a notice in our branches to let you know when services for Lloyds Bank customers in a TSB branch, and TSB customers in a Lloyds Bank branch, will no longer be available.

What has happened to the staff in my branch?

Most staff have stayed with their usual branch and continue to provide the same level of service, in the same place, the only difference is they are now with either Lloyds Bank or TSB.

If I have other types of accounts, such as Business Banking or Private Banking, how will I know if they are affected?

If you have a Business account or a Private Banking account that is affected, we have contacted you about them separately.

After 26 July 2014, services available to Lloyds Bank customers at TSB branches and TSB customers at Lloyds Bank branches will change. To find out more, please select from the links opposite.

It's easy to see the branches that are TSB branches, with our branch checker.

If you have questions about the move of some branches and accounts to TSB, you’ll find many of the answers in Key questions.

If you would like to speak to someone about these changes, call us on 0800 028 0428, we'll be happy to help. Lines are open from 8am to 8pm Monday to Friday and from 9am to 5pm at weekends.