We are writing to Business Banking customers who are included in the transfer to let them know what it means for them. Not all customers who hold accounts at branches that are included in the transfer will be transferring with the branch.
What happens if your account is being transferred?
If your account is transferring we will write to you to keep you informed about any changes before they happen. You can carry on banking as you do now, using the same account number and sort code, branch, Internet Banking, Telephone Banking and cash machine services.
Your branch will not close as part of the move to TSB and we intend to transfer TSB to the new owner by the end of 2013. The staff will stay with that branch, so they’ll be transferring too, and will continue to provide you with the same level of service, in the same place, just under new ownership.
Not all customers who hold accounts at branches that are included in the transfer, will be transferring with the branch. We will keep you up to date about any changes that affect you before they happen and we’ll be working hard over the coming months to make the transfer as smooth as possible.
Throughout the process, we remain committed to supporting your business so that you can continue to operate effectively.
If your account is not being transferred
Most of our Business customers will not be included in the transfer and will remain customers of Lloyds TSB. If you are affected by the transfer we will write to you to keep you informed about any changes before they happen.
Some Lloyds TSB branches that you use may become TSB branches so you won’t be able to use them for all your banking anymore. There will still be over 1,200 Lloyds TSB branches that you can use for day-to-day banking, and you’ll be able to use Cashpoint® machines, Internet Banking and Telephone Banking in the same way, as you do now.
A full range of services and products
The branches and accounts included in the transfer will become part of a fully functioning bank with more than 8000 staff, over 600 branches, internet banking and telephone banking. It will offer many of the same services and wide range of products that you get now.
The transfer includes:
- some Lloyds TSB branches in England and Wales and most of the accounts held at those branches
- all Lloyds TSB Scotland branches and most of the accounts held at those branches
- all Cheltenham & Gloucester branches and some C&G accounts
